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Shipping policy
Thank you for shopping with AromaNestHome. We are committed to processing and delivering your order as efficiently and securely as possible. Please review our shipping policy and estimated delivery times below.
1. Order Processing Time
All orders are processed and prepared for shipment within 1–2 business days after your order is confirmed.
Business days do not include weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please note that during major sales, holidays, or periods of unusually high order volume, processing times may be slightly longer than usual.
2. Shipping Options & Delivery Estimates
We currently offer the following shipping options to eligible destinations:
Standard Shipping — FREE
Estimated delivery time: 10–15 business days
Expedited Shipping — $10.00
Estimated delivery time: 8–10 business days
Delivery estimates begin after your order has been processed and shipped. The 1–2 business day processing time is not included in the delivery estimates above.
Delivery times are estimates only and may vary depending on your destination, local carrier operations, customs clearance, weather conditions, holidays, or other circumstances outside of our control.
Available shipping methods will be displayed at checkout based on your delivery address.
3. Shipment Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.
You can use this tracking number to follow your package throughout the delivery process.
Please allow approximately 24–48 hours after receiving your tracking number for the carrier's tracking system to update.
4. Split Shipments
To help deliver your order as efficiently as possible, items in the same order may occasionally be shipped separately.
If your order is divided into multiple packages, the packages may arrive on different days.
When available, separate tracking information will be provided for each shipment.
5. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country's regulations.
Where applicable, certain taxes or fees may be collected during checkout. However, additional charges may still be assessed by local customs authorities depending on your location.
AromaNestHome does not control customs processing times or charges imposed by local authorities.
Customs inspections may occasionally result in delivery delays.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
Please use the subject line:
Urgent: Address Change
We will do our best to update your address before the order enters the fulfillment process.
However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
AromaNestHome cannot be held responsible for packages that are delayed, lost, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.
7. Missing or Lost Packages
If your tracking information shows that your package has been delivered but you have not received it, we recommend first:
- Checking around your delivery location
- Asking household members or neighbors
- Contacting your local carrier or post office
If more than 3 days have passed since the tracking status changed to “Delivered” and you still cannot locate your package, please contact us at:
Please include your order number and tracking number so our support team can assist you as quickly as possible.
8. Delivery Delays
Although we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control, including:
customs inspections, severe weather, carrier disruptions, holidays, high shipping volumes, or local delivery conditions.
We appreciate your patience in these situations and will do our best to assist whenever possible.
Contact Us
If you have any questions about shipping or need assistance with an existing order, please contact our customer support team at:
Please include your order number when contacting us so we can assist you more efficiently.