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Refund policy
At AromaNestHome, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- In the same condition in which you received it
- Unused and unworn
- In its original packaging
- Returned with any original accessories, tags, or components
- Accompanied by your receipt, order number, or other proof of purchase
Items that show signs of use, damage caused after delivery, or missing components may not be eligible for a full refund.
2. How to Start a Return
Before sending any item back, please contact our customer support team at:
Please include your:
- Order number
- Full name
- Item(s) you wish to return
- Reason for the return
- Photos or videos, if the item is damaged, defective, or incorrect
Returns must be approved by our customer service team before they are shipped back.
Items returned without prior authorization may not be accepted or processed.
Once your return has been approved, we will provide you with the appropriate return instructions.
3. Return Address
Approved returns should be sent to:
AromaNestHome – U.S. West Coast Return Warehouse
Recipient: SJ-4109
1451 W Holt Blvd
Ontario, CA 91762
United States
Phone: +1 626-636-8620
Important: Please do not send a return to this address before contacting us and receiving return authorization.
Please also do not return your package to the original sender address shown on your shipping label unless our customer support team specifically instructs you to do so.
When shipping your return, please make sure that SJ-4109 is clearly included in the recipient information so that the warehouse can properly identify your package.
We strongly recommend using a trackable shipping service and keeping your return tracking number until your refund has been completed.
4. Return Shipping Costs
For returns due to a change of mind, incorrect size or selection, or other reasons unrelated to a product defect or fulfillment error, the customer is generally responsible for the cost of return shipping.
If you received an item that is:
- Damaged
- Defective
- Incorrect
- Missing items or components due to our fulfillment error
please contact us before returning the product. If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or return shipping assistance.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label, if available
- A brief description of the issue
We will review the information and work with you to provide an appropriate solution.
Please do not dispose of the damaged item or original packaging until our support team has completed its review.
6. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Gift cards
- Items marked as Final Sale
- Items that have been used, altered, damaged, or modified after delivery
- Products missing their original packaging or required components
- Hazardous materials, flammable liquids, or gases where return shipping is restricted
For product-integrity reasons, opened, used, or partially consumed fragrance refills may not be eligible for return unless they arrived damaged, defective, or incorrect, except where otherwise required by applicable law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
7. Sale and Promotional Items
Items purchased during a promotion or at a discounted price may generally be returned according to this policy unless they are clearly marked Final Sale.
If a refund is approved for a discounted item, the refund will be based on the actual amount paid, not the product's original retail price.
Gift cards are non-refundable.
8. Exchanges
The fastest way to receive a different product is to return the original item according to this policy and, once the return is approved, place a new order for the replacement item.
If your item arrived damaged, defective, or incorrect, please contact us first before placing another order.
9. European Union 14-Day Cooling-Off Period
If your order is being shipped to a country where applicable consumer law provides a statutory cooling-off or withdrawal period, those rights remain unaffected by this policy.
For eligible orders shipped into the European Union, customers generally have the right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable legal requirements and exceptions.
Returned items must generally be in the same condition in which they were received, with original packaging and proof of purchase, except where applicable law provides otherwise.
Nothing in this policy is intended to limit any mandatory consumer rights that apply in your country or region.
10. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed by us.
Your bank, credit card provider, or payment service may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
11. Partial Refunds
In certain situations, a partial refund may be issued where appropriate, including when:
- An item is returned with missing accessories or components
- An item is returned in a condition different from how it was received
- Damage has occurred after delivery and is not related to a manufacturing or fulfillment issue
- Only part of a multi-item order is being returned
The amount of any partial refund will depend on the condition of the returned item and the circumstances of the return.
This does not affect any rights you may have under applicable consumer protection laws.
12. Missing or Lost Return Packages
Customers are responsible for ensuring that an approved return is shipped to the correct return address.
We strongly recommend using a trackable shipping method.
AromaNestHome cannot guarantee reimbursement for return packages that are lost in transit before they are received by our warehouse, unless the return shipping service was arranged directly by us.
Please keep your return tracking information until your refund has been fully completed.
13. Contact Us
If you have any questions about a return, exchange, damaged item, or refund, please contact us at:
Email: support@aromanesthome.com
When contacting us, please include your order number so we can assist you as quickly as possible.